![]() We are happy to accept returns if the product(s) are unused, and in their original packaging with no parts missing. If you are not satisfied with a product, the good news is that we can always help! For all your purchases with Petite Amelie, you can return items within 14 days for a refund. Please visit Parcel Force website if you need an item to be re-delivered:Īt Petite Amelie, we want to make our customers and their little ones happy. ![]() The telephone number and opening hours of the depot can be found on the depot locator. If we did not deliver your parcel on the day that you requested, please contact the depot holding your parcel, they will then be able to advise you. Parcel Force will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot. Please note: Parcel Force currently cannot give specific times for deliveries. If you do not have the tracking number, then please contact Petite Amélie directly to assist with this. ![]() If you cannot find an attempted delivery card from your driver but think they have tried to deliver your parcel then enter your tracking number on our track & trace page or call our helpline on 03448 004466. MISSED AN ATTEMPTED DELIVERY / FAILED DELIVERY OF PARCEL Parcel Force obtains electronic signatures, because of this, we cannot deliver to PO box addresses. Via the link you can track your item using the Parcel Force track & trace page.ĭeliveries are usually made between 7am and 6pm Monday to Friday. Your order will be delivered by Parcel Force.Īs soon as your order is ready for dispatch, you will receive a dispatch confirmation with a track & trace link by e-mail. Please check the track a parcel page for alternative options or contact Petite Amélie directly to assist. If you do not receive a notification, we may not have the correct information, you can then view the delivery window by going to our track a parcel page and entering your shipment number and delivery postcode. On the morning of the delivery, a 1 hour delivery window will be provided by DHL. If you do not have the tracking number, then please contact Petite Amélie directly to assist further with this. If a card has been left, the card and notification will direct you to .uk where using the track a parcel function will give you the options available. If you cannot find an attempted delivery card from your driver but think they have tried to deliver your parcel, you can track the parcel online or give DHL a call on 02476 937 770 ![]() BANK HOLIDAYSīank holidays are non working / non-business days, so a next day delivery booked on the Friday before a Bank Holiday weekend, will be delivered on the Tuesday. ![]() The precise delivery times may differ and depend on the size of the parcel and the delivery address. We deliver from Monday through Friday between 8:00 AM and 6:00 PM. Via the link you can track your item using the track a parcel page. DELIVERY AND DELIVERY TIMESĪs soon as your order is ready for dispatch, you will receive a dispatch confirmation with a track & trace link by e-mail. If the products you ordered are out of stock, you will see the scheduled shipment date for your order + delivery time at checkout. If you order after 2pm, your order will be dispatched the following business day. If the products you have ordered are in stock, they will be dispatched the same day if you order before 2pm. WHEN WILL MY ORDER BE SHIPPEDĪs soon as your order has been placed, you will receive a confirmation email. INFORMATION ABOUT THE DELIVERY OF MY ORDERĭue to situations caused by force majeure, the specified standard delivery times can be extended by a few days without notice. ![]()
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